List of available documents
| Title | Description | Date | Price |
| Configuration and Installation Guide for CUCM 8.6(1), CCX 8.5(1) with wallboard, MS Exchange/AD 2003, CCX Agent with Cisco Agent Desktop 8.5(1), CCX Supervisor with Cisco Supervisor Desktop 8.5(1) + Cisco Unified CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CAD 8.0(1), CSD 8.5(1) + CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW. This documents includes info on how to add an open source wallboard web service to UCCX 8.5 environment. | 03.11.2011 | 690€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.6(1), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.3, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.6(1), Arc Enterprise Premium 5.1.3, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 23.10.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CCX Agent with Cisco Agent Desktop 8.5(1), CCX Supervisor with Cisco Supervisor Desktop 8.5(1) + Cisco Unified CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CAD 8.0(1), CSD 8.5(1) + CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW. | 10.10.2011 | 690€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.3, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), Arc Enterprise Premium 5.1.3, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 10.09.2011 | 790€ + VAT 23% |
| Configuration Guide for Cisco Unified CCX 8.0(2) Database access. | Detailed Configuration Guide on how to establish ODBC databse access to CCX 8.0(2) from Windows, Windows 7 32-bit, and Windows 7 64-bit workstations. Call information from the database can be imported to Microsoft Excel, where further data processing can be performed. | 24.08.2011 | ask |
| Configuration and Installation Guide for CUCM 8.5(1), Lync Server 2010, Lync 2010 client with Cisco CUCILYNC Plugin, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), Lync Server 2010, Lync 2010 client with Cisco CUCILYNC Plugin, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 03.04.2011 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), AND Phone 4.1.2h-19, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), AND Phone 4.1.2h-19 (Observer camera list, XML phone menus), and Cisco 2811 Voice GW. | 21.03.2011 | 490€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.2.1a-1, AND Desktop AC 4.2.1.2, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.2.1a-1 (SIP Trunk Recording, group, ac queue, night message, Directory integrations: CUCM AXL and LDAP), AND Desktop AC 4.2.1.2, and Cisco 2811 Voice GW. | 19.03.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2h-10, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2i-10 (group, acd queue, night message), and Cisco 2811 Voice GW. | 03.03.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2h-10, AND Desktop AC 4.2.1.2, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2i-10 (group, ac queue, night message, Directory integrations: CUCM AXL and LDAP), AND Desktop AC 4.2.1.2, and Cisco 2811 Voice GW. | 02.03.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2h-10, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), MS Exchange/AD 2003, AND Phone 4.1.2i-10 (group), and Cisco 2811 Voice GW. | 02.03.2011 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), CUP 8.0(4), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.2sr1, Arc Connect Console Operator (switchboard operator client sw) 5.1.2sr1, Arc Connect Agent (contact center agent client sw) 5.1.2sr1, Cisco Unified Personal Communicator (CUPC) 8.0(3), and Cisco 2811 Voice GW. This setup includes the propagation of Timecon time system status changes to AD with the help of TS2AD applet by L.P. Oy. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), CUP 8.0(4), Arc Enterprise Premium 5.1.2sr1, MS Exchange/AD 2003, Arc Connect Console Operator 5.1.2sr1 (Windows 7 64bit), Arc Connect Agent 5.1.2sr1 (Windows 7 32bit), CUPS 8.0(3) (Windows 7 32bit and Windows 7 64bit), Cisco 2811 Voice GW, and TS2AD applet. | 15.02.2011 | 990€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), CUP 8.0(4), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.2sr1, Arc Connect Console Operator (switchboard operator client sw) 5.1.2sr1, Arc Connect Agent (contact center agent client sw) 5.1.2sr1, Cisco Unified Personal Communicator (CUPC) 8.0(3), and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), CUP 8.0(4), Arc Enterprise Premium 5.1.2sr1, MS Exchange/AD 2003, Arc Connect Console Operator 5.1.2sr1 (Windows 7 64bit), Arc Connect Agent 5.1.2sr1 (Windows 7 32bit), CUPS 8.0(3) (Windows 7 32bit and Windows 7 64bit), and Cisco 2811 Voice GW. | 23.01.2011 | 990€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.2sr1, Arc Connect Console Operator (switchboard operator client sw) 5.1.2sr1, Arc Connect Agent (contact center agent client sw) 5.1.2sr1, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), Arc Enterprise Premium 5.1.2sr1, MS Exchange/AD 2003, Arc Connect Console Operator 5.1.2sr1 (Windows 7 64bit), Arc Connect Agent 5.1.2sr1 (Windows 7 32bit), and Cisco 2811 Voice GW. | 19.01.2011 | 890€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), CCX 8.0(1), MS Exchange/AD 2003, CCX Agent with Cisco Agent Desktop 8.0(1), CCX Supervisor with Cisco Supervisor Desktop 8.0(1) + Cisco Unified CCX Historical Reports 8.0(1), and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), CCX 8.0(1), MS Exchange/AD 2003, CAD 8.0(1), CSD 8.0(1) + CCX Historical Reports 8.0(1), and Cisco 2811 Voice GW. | 18.01.2011 | 690€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.5(1), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.2sr1, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.5(1), Arc Enterprise Premium 5.1.2sr1, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 10.01.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.0(3a), MS Exchange/AD 2003, Arc Enterprise Premium 5.1.2sr1, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.0(3a), Arc Enterprise Premium 5.1.2sr1, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 03.01.2011 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.0(1), CallRex Call Recording v3.9 Server (Cisco Forked Audio), CallRex Call Recording v3.9 Client, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.0(1), CallRex v3.9 Server, CallRex v3.9 Client, and Cisco 2811 Voice GW. | 09.11.2010 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.0(1), CCX 8.0(1), CCX Agent with Cisco Agent Desktop 8.0(1), CCX Supervisor with Cisco Supervisor Desktop 8.0(1) + Cisco Unified CCX Historical Reports 8.0(1), and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.0(1), CCX 8.0(1), CAD 8.0(1), CSD 8.0(1) + CCX Historical Reports 8.0(1), and Cisco 2811 Voice GW. | 02.10.2010 | 690€ + VAT 23% |
| Configuration and Installation Guide for CUCM 8.0(1), CUP 8.0(1), MS Exchange/AD 2003, Arc Enterprise 5.1.1, and Cisco 2811 Voice GW. | Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.0(1), CUP 8.0(1), Arc Enterprise 5.1.1, MS Exchange/AD 2003, and Cisco 2811 Voice GW. | 09.04.2010 | 790€ + VAT 23% |
| Configuration and Installation Guide for CUCM 7.1(3b) and Free public Cisco IP Phone XML Applications: Weather, Stock Quotes, YLE Headlines (RSS feed), and Currency converter. | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 7.1(3b), Cisco IP Communicator 7.0(3), and Cisco 2811 Voice GW. | 26.03.2010 | 360€ + VAT 23% |
| Configuration and Installation Guide for Special Queues in CUCM 7.1(3b). | Detailed Installation and Configuration Guide for Configuring MOH Queues in CUCM 7.1.(3b)SU1. These queues can hold one or several Cisco extensions and external phones. Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, Installation and configuration of CUCM 7.1(3b)SU1, and Cisco 2811 Voice GW. | 18.02.2010 | 290€ + VAT 23% |
| Configuration and Installation Guide for CUCM 7.1(2a)SU1, Arc Enterprise 5.1.0 (on Windows Server 2008 & MS SQL 2008), Arc Operator Console 5.1.0, Arc Voice Connect 5.1.0, Arc Presence 5.1.0, Microsoft Exchange Server 2003 SP2, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 7.1(2a)SU1, Arc Enterprise 5.1.0 (including Windows Server 2008 & MS SQL 2008), Arc Operator Console 5.1.0, Arc Voice Connect 5.1.0, Arc Presence 5.1.0, Microsoft Exchange Server 2003 SP2, and Cisco 2811 Voice GW. | 29.11.2009 | 890€ + VAT 23% |
| Configuration and Installation Guide for CUCM 7.1(2a)SU1, Microsoft Dynamics CRM 4.0, Cisco 2811 Voice GW, and End user XP Workstation with CUCM/CRM -integration. | Detailed Intallation/Configuration Guide for Microsoft Virtual PC 2007 SP1 (for Microsoft Dynamics CRM 4.0 Trial virtual machine), VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 7.1(2a)SU1, and End User workstation with Windows XP Pro FIN SP3, and Cisco 2811 Voice GW. | 19.08.2009 | 990€ + VAT 23% |
| Configuration and Installation Guide for CUCM 7.1(2a)SU1, Arc Enterprise 5.1.0 (on Windows Server 2003 & MS SQL 2005), Arc Operator Console 5.1.0, Arc Voice Connect 5.1.0, Arc Presence Web&XML 5.0.1, Microsoft Exchange Server 2003 SP2, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 7.1(2a)SU1, Arc Enterprise 5.1.0 (including Windows Server 2003 & MS SQL 2005), Arc Operator Console 5.1.0, Arc Voice Connect 5.1.0, Arc Presence 5.0.1, Microsoft Exchange Server 2003 SP2, and Cisco 2811 Voice GW. | 12.08.2009 | 890€ + VAT 23% |
| Cisco Unified Communications Manager Express 7.1.1.0 and Cisco Unified Contact Center Express 5.0(2)sr2 integration to Salesforce.com CRM. | Detailed Configuration Guide for Cisco 2811 / CUCME 7.1.1.0, CCX 5.0(2)SR2, CC Agent Workstation (Windows XP SP3) with Cisco TAPI, SFDC CTI Adapter and Cisco Agent Desktop CC software. In addition this guide includes Salesforce.com account configuration. This setup is based on CCX Enchanced user lisences. | 13.07.2009 | 690€ + VAT 23% |
| Cisco Unified Communications Manager Express 4.2(8) and Cisco Unified Contact Center Express 7.0(1)sr1 integration to Salesforce.com CRM. | Detailed Configuration Guide for Cisco UC520 / CUCME 4.2(8), CUCCX 7.0(1)SR1, CC Agent Workstation (Windows XP SP3) with Cisco TAPI, SFDC CTI Adapter and Cisco Agent Desktop CC software. In addition this guide includes Salesforce.com account configuration. This setup is based on CUCCX Enchanced user lisences. | 03.05.2009 | 690€ + VAT 23% |
| Cisco Unified Communications Manager 7.0(1) and Cisco Unified Contact Center Express 7.0(1)sr1 integration to Salesforce.com CRM. | Detailed Configuration Guide for CUCM 7.0(1), CUCCX 7.0(1)SR1, CC Agent Workstation (Windows XP SP3) with Cisco TSP, SFDC CTI Adapter and Cisco Agent Desktop CC software. In addition this guide includes Cisco 2811 Voice GW configuration and Salesforce.com account configuration. This setup is based on CUCCX Enchanced user lisences (bundled with CUCM 7 server). | 01.05.2009 | 790€ + VAT 23% |
| Cisco Unified Communications Manager Express 4.2(8) integration to Salesforce.com CRM. | Detailed Configuration Guide for UC520 with CUCME sw ver 4.2(8), Windows XP SP3 client (Cisco TAPI, Salesforce.com CTI adapter), and Salesforce.com account configuration. | 19.04.2009 | 590€ + VAT 23% |
| Cisco Unified Communications Manager 6.1(2) integration to Salesforce.com CRM. | Detailed Configuration Guide for CUCM 6.1(2) (Phone + End User), Windows XP SP3 client (Cisco TSP, Salesforce.com CTI adapter), and Salesforce.com account configuration. | 17.04.2009 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 4.2(3)SR4a, Cisco Voice GW 2811 with ISDN PRI connection, AsteriskNOW 1.0(2) for SIP Proxy and Conf Bridge, SJ Phone SIP Client SW, Nokia E65 SIP client, and Cisco IP Phones. | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, Installation and configuration of CUCM 4.2(3)SR4a, AsteriskNOW 1.0(2), SJ Phone SIP SW, Nokia E65 /w SIPoWLAN, and Cisco 2811 Voice GW. | 08.03.2009 | 485€ + VAT 23% |
| Configuration and Installation Guide for Arc Contact Center (CC) 5.0.2 including CUCM 6.1(2), Arc Enterprise 5.0.2, Arc Call Connect CC Agent 5.0.2, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), Arc Enterprise 5.0.2, Arc Call Connect 5.0.2, CUP 6.0(2), and Cisco 2811 Voice GW. | 07.03.2009 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Arc Enterprise 5.0.2, Arc Operator Console 5.0.2, Cisco CUP 6.0(2), Microsoft Exchange 2003 SP2, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), Arc Enterprise 5.0.2, Arc Operator Console 5.0.2, CUP 6.0(2), and Microsoft Exchange 2003SP2, and Cisco 2811 Voice GW. | 21.02.2009 | 890€ + VAT 23% |
| Configuring Arc Express 2.0.0.19 Release with Cisco UC520 | Detailed Configuration Guide for Arc Express 2.0.0.19 Workstation (Windows XP Pro SP3, Arc Console Express 2.0.0.19, Cisco CUCME TSP 2.1.2) and Cisco UC520 (configs before and after Arc Console Express installation). | 02.02.2009 | 390€ + VAT 23% |
| Installation and Configuration Guide for Utilizing AsteriskNow 1.0.2 as a VoiceMail relay in Cisco CUCM 6.1(2) VoIP Environment (SIP Trunk between CUCM and AsteriskNow). | Detailed Installation and Configuration Guide for Cisco CUCM 6.1(2) server, 2811 Voice GW, Asterisknow 1.0.2 and Microsoft Exchange Server 2007SP1. | 06.01.2009 | 690€ + VAT 23% |
| Configuration and Installation Guide for Cisco DMP 4305g players with web loops and embedded web loops. | Detailed Configuration Guide for Cisco DMP 4305G players. In this way, Cisco DMP 4305g players can display looping web pages without the use of any external management servers. The web page content can be placed on external Web servers or on internal SD card memory. | 11.12.2008 | 270€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Cisco Unified Contact Center Express 5.0(2)sr2 for IVR menus (on standard Windows 2003 OS), and Voice GW with connection to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), CUCCEX 5.0(2)sr2 for IVR menus, CUP 6.0(2), and Cisco 2811 Voice GW. | 10.12.2008 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Cisco Voice GW 2811 with ISDN PRI connection, AsteriskNOW 1.0(2), SJ Phone SIP Client SW, Nokia E65 SIP client, and Cisco IP Phones. | Detailed Configuration Guide for VMware Player 2.5(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), AsteriskNOW 1.0(2), SJ Phone SIP SW, Nokia E65 /w SIPoWLAN, and Cisco 2811 Voice GW. | 03.12.2008 | 470€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Cisco Unified Contact Center Express 5.0(1)sr2 for IVR menus (on standard Windows 2003 OS), and Voice GW with connection to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), CUCCEX 5.0(1)sr2 for IVR menus, CUP 6.0(2), and Cisco 2811 Voice GW. | 17.11.2008 | 590€ + VAT 23% |
| Configuration and Installation Guide for CUCM 7.0(1), Arc Enterprise 5.0, Arc Operator Console 5.0, Microsoft Exchange 2007 SP1, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 7.0(1), Arc Enterprise 5.0, Arc Operator Console 5.0, and Microsoft Exchange 2007SP1 on Virtual PC 2007, and Cisco 2811 Voice GW. | 10.11.2008 | 690€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Arc Enterprise 5.0, Arc Operator Console 5.0, Cisco CUP 6.0(2), Microsoft Exchange 2007 SP1, and Voice GW with connections to PSTN (ISDN E1/PRI). | Detailed Configuration Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), Arc Enterprise 5.0, Arc Operator Console 5.0, CUP 6.0(2), and Microsoft Exchange 2007SP1 on Virtual PC 2007, and Cisco 2811 Voice GW. | 01.11.2008 | 890€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2), Netwise 2007 SP2, Netwise NOW 2007 SP1, and Cisco 2811 Voice GW with connections to PSTN (ISDN E1/PRI NET5) and Ericsson MD-110 (ISDN E1/PRI QSIG). | Detailed Configuration Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), Netwise 2007 SP2 Server, Netwise NOW 2007 SP1, and Cisco 2811 Voice GW. | 29.10.2008 | 890€ + VAT 23% |
| Configuration and Installation Guide for CUCM 4.2(3)sr4a, Netwise CMG 2007 SP2, Netwise NOW 2007 SP1, and Cisco 2811 Voice GW with connections to PSTN (ISDN E1/PRI NET5) and Ericsson MD-110 (ISDN E1/PRI QSIG). | Detailed Configuration and Installation Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 4.2(3)sr4a, Netwise CMG 2007 SP2, Netwise NOW 2007 SP1, and Cisco 2811 Voice GW. | 28.10.2008 | 890€ + VAT 23% |
| Configuration and Installation Guide for CUCM 6.1(2) on VMware Player 2.0(5)/Windows XP SP3, and CUP 6.0(2) on MCS-7825-H2. Includes a setup with four Cisco IP Phones, two Cisco Unified IP Communicator + Cisco Unified Personal Communicator users, a Cisco 2811 Voice GW with ISDN PRI PSTN connection. | Detailed Configuration and Installation Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(2), CUP 6.0(2), Cisco 2811 Voice GW, and CIPC/CUPC clients. | 28.10.2008 | 490€ + VAT 23% |
| Configuring Cisco Unified Communications 500 for all-in-one SMB solution with IP Phones, BRI connection, Nokia SIPoWLAN and Cisco VoVPN. | Detailed Configuration Guide for UC520W-8U-2BRI-K9 autonymous enterprise solution, remote access workstation with Cisco VPN Client 5.0(4) and Cisco IP Communicator 2.1(4), and Nokia eSeries Phone with SIP client. | 23.09.2008 | 590€ + VAT 23% |
| Configuration Guide for CUCM 6.1(1) installation on VMware Player 2.0(5). Includes a setup with two phones and a Cisco 2811 Voice GW with ISDN PRI PSTN connection. | Detailed Configuration and Installation Guide for VMware Player 2.0(5), VMX file creation with Easyvmx, and Installation and configuration of CUCM 6.1(1) and Cisco 2811 Voice GW. | 21.09.2008 | 330€ + VAT 23% |
| Configuration Guide for CUCM 6.1(2) with Extension Mobility and Cisco 2811 Voice GW. | Detailed Configuration Guide for CUCM 6.1(2) with Extension Mobility users, and Voice GW with ISDN PRI connection to PSTN. | 20.09.2008 | 390€ + VAT 23% |
| Configuration Guide for Arc 5.0 (Windows Server 2003 R2 SP2 & MS SQL Server 2005 Express Edition SP2), CUCM 6.1(1), 2811 Voice GW, Arc Oprerator Console 5.0. | Detailed Configuration Guide for Arc Enterprise 5.0 Server, Cisco CUCM 6.1(1) server, 2811 Voice GW, and Arc Operator 5.0 Workstation. | 19.09.2008 | 590€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a Voice Prompt Server in Cisco CUCM 6.1 VoIP Environment. | Detailed Configuration Guide for Cisco CUCM 6.1 server, 2811 Voice GW, and Asterisknow 1.0.2 | 05.09.2008 | 490€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a Voice Prompt Server in Cisco CME VoIP Environment. | Detailed Configuration Guide for Cisco CME Voice GW, and Asterisknow 1.0.2 | 05.09.2008 | 490€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a conference bridge in Cisco CUCM 6.1 VoIP Environment. | Detailed Configuration Guide for Cisco CUCM 6.1 server, 2811 Voice GW, and Asterisknow 1.0.2 | 05.09.2008 | 490€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a conference bridge in Cisco CME VoIP Environment. | Detailed Configuration Guide for Cisco CME Voice GW, and Asterisknow 1.0.2 | 05.09.2008 | 490€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a VoiceMail relay in Cisco CUCM 6.1 VoIP Environment. | Detailed Configuration Guide for Cisco CUCM 6.1 server, 2811 Voice GW, Asterisknow 1.0.2 and Microsoft Exchange Server 2007SP1. | 23.06.2008 | 690€ + VAT 23% |
| Configuration Guide for Utilizing Asterisknow 1.0.2 as a VoiceMail relay in Cisco CME VoIP Environment. | Detailed Configuration Guide for Cisco CME Voice GW, Asterisknow 1.0.2 and Microsoft Exchange Server 2007SP1. | 23.06.2008 | 690€ + VAT 23% |
| Configuring Arc Enterprise 5.0 with Cisco Unified Communications Manager 4.2(3) | Detailed Configuration Guide for Arc Enterprise server, Cisco Unified Communications Manager 4.2(3) and Arc Opretator Console Client. | 09.06.2008 | 690€ + VAT 23% |
| Cisco Unified Communications Manager 6.1(1) integration to Cisco Unity Connection 2.1 Voicemail. | Detailed Configuration Guide for CUCM 6.1(1) and Cisco Unity Connection 2.1 voice mail server. | 09.06.2008 | 590€ + VAT 23% |
| Configuring Arc Express 2.0 Release with Cisco UC520 | Detailed Configuration Guide for Arc Express 2.0 Release and Cisco UC520. | 27.05.2008 | 390€ + VAT 23% |
| Cisco Unified Communications Manager 4.2(3)SR3 integration to Salesforce.com CRM. | Detailed Configuration Guide for CUCM 4.2(3)SR3 (Phone + TAPI User), Windows XP SP2 client (Cisco TSP, Salesforce.com CTI adapter), and Salesforce.com account configuration. | 20.04.2008 | 590€ + VAT 23% |
| Configuring Cisco Unified Communications Manager 6.1 Cluster | Detailed Configuration Guide for Both CUCM 6.1 servers and Voice GW. | 21.03.2008 | 490€ + VAT 23% |
| Configuring Presence Gateway for SMS in Arc Enterprise environment | Detailed Configuration Guide for Arc Enterprise server, Cisco Unified CallManager 6.1(0), Arc Opretator Client SW, and Presence Gateway for SMS. | 02.03.2008 | Preview version available for free |
| Configuration Guide for Cisco Unified MeetingPlace Express 2.0(2) and Cisco Unified Communications Manager 6.1(0) | Includes detailed installation and configuration information for Cisco MeetingPlace Express 2.0(2) and CUCM 6.1(0), and incremental configuration steps for Microsoft Exchange 2003 server. | 21.02.2008 | 790€ + VAT 23% |
| Configuration Guide for Netwise 2007 and CUCM 4.2(3)SR3 | Includes detailed installation and configuration information for CUCM 4.2(3)SR3, Netwise 2007 Server and Netwise 2007 NOW Workstation. | 02.02.2008 | 990€ + VAT 23% |
| Configuring Cisco Unified Communications Manager 6.1(0), Cisco Unified Presence 6.0(2), Cisco Unified Personal Communicator 1.2(2) with Arc Enterprise Connect 4.1 SR2 | Detailed Configuration Guide for all three servers and Arc Connect Operator and CUPC clients. | 26.01.2008 | 690€ + VAT 23% |
| Configuring Cisco Unified Communications Manager 6.1(0) with Cisco Unified Presence 6.0(2) & Cisco Unified Presonal Communicator 1.2(2). | Detailed Configuration Guide for both servers and CUPC clients. | 26.01.2008 | 590€ + VAT 23% |
| Configuring Cisco Unified Communications Manager 6.1(0) with Arc Enterprise Connect 4.1 SR2 | Detailed Configuration Guide for both servers and Arc Connect Operator. | 26.01.2008 | 590€ + VAT 23% |
| Configuring Cisco Unified CallManager Cluster of two CCM 4.2(3) server | Detailed Configuration Guide for CCM 4.2(3) cluster (two CCM servers: publisher & subscriber). | 13.10.2007 | 490€ + VAT 23% |
| Configuring Arc Express with Cisco UC520 | Detailed Configuration Guide for Arc Express 1.3.12 and Cisco UC520. | 01.10.2007 | 390€ + VAT 23% |
| Configuring Arc Enterprise in Cisco VoIP Enironment | Detailed Configuration Guide for Arc Enterprise server, Arc operator Client, and Cisco Unified Communications Manager. | 15.09.2007 | 490€ + VAT 23% |
| Configuring Cisco Unified VT Advantage with UC500 | Detailed Configuration Guide for UC500 and PC clients. | 27.08.2007 | 390€ + VAT 23% |
| Connecting Cisco Unified Communications Manager Express and Asterisk with a SIP trunk | Detailed Configuration Guide for CME 4.0, Asterisk Now Beta 5, Nokia eSeries Phones, and SJ Phone software. Included are configurations of Nokia E65 SIP client (for Asterisk) and Nokia ICCP client (for CME). | 29.06.2007 | 590€ + VAT 23% |
| Configuration Guide for Cisco Unified CallConnector for Microsoft Dynamics CRM | Detailed Configuration Guide for Cisco Unified Communications Manager 4.2 and Microsoft Dynamics CRM 3.0 Integration. Also included Cisco IP Communicator 2.1 | 28.06.2007 | 790€ + VAT 23% |
| Configuration Guide for Asterisk IP PBX with Nokia E65, SJ Phone, Twinkle SIP clients | Detailed Configuration Guide for Asterisk Now Beta 5 and several SIP clients: Nokia E65, SJ Phone (Win XP), Twinkle (Linux openSUSE). Includes intallation guidelines for the openSUSE workstation. | 10.06.2007 | 290€ + VAT 23% |
| Configuring Cisco Unified Communications Manager 6.0 and Nokia E65 Phones | Detailed Configuration Guide for CCM 6.0 Installation, Initial Configuration and Adding Nokia E65 Phones as Basic SIP devices to the CCM. Also included are configurations of Nokia E65 SIP client and Cisco 1121G WLAN access point. | 17.05.2007 | 220€ + VAT 23% |
| Configuration Guide for Cisco WLAN Infrastructure with Centralized AD Authentication | Detailed Configuration Guide for Cisco WLAN Access Point, CiscoSecure Access Control Server (ACS), and Windows Active Directory | 17.05.2007 | 590€ + VAT 23% |
| Configuring Intel WLAN Adapter for WPA,TKIP,PEAP,EAP-MS-CHAPv2 | Detailed Configuration Guide for Microsoft WLAN Driver Setup | 15.04.2007 | Free |
| Configuring and Installing Cisco Wireless Control System (WCS) | Detailed Installation and Configuration Guide for for Cisco Wireless Control System (WCS) | 22.01.2007 | Free |
| Configuring and Installing Cisco 4402 WLAN Controller | Basic Installation and Configuration Steps for Cisco WLAN Controller 4402 | 18.12.2006 | Free |
| Configuring Cisco Unified CallManager 5.0 with Freeware SIP Clients | Basic Configuration Guidelines for Cisco CCM 5.0 with SJPhone and X-Lite SIP Windows Clients | 05.11.2006 | Free |
| Configuring Cisco VPN 3000 and WLAN Access Points with Centralized ACS Authentication | Detailed Installation and Configuration Guide for CiscoSecure ACS, VPN3000, Aironet 1100, and Cisco 350 WLAN Client Adapter | 21.09.2006 | Free |
| Integrated Security: Safeguarding the Network from Within | Packet magazine 2003 (Volume 15, No. 1), | 02.02.2003 | Free |