Cisco Unified Communications Manager Express 7.1.1.0 and Cisco Unified Contact Center Express 5.0(2)sr2 integration to Salesforce.com CRM.

Detailed Configuration Guide for Cisco 2811 / CUCME 7.1.1.0, CCX 5.0(2)SR2, CC Agent Workstation (Windows XP SP3) with Cisco TAPI, SFDC CTI Adapter and Cisco Agent Desktop CC software. In addition this guide includes Salesforce.com account configuration. This setup is based on CCX Enchanced user lisences.

This setup is based on CUCCX Enchanced user lisences. (currently 2 CUCCX enchanged user lisences are bundled with CUCME 2800 router purchases).

NETWORK:

INCOMING CALL:
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OUTBOUND CALL:
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CALL HISTORY:

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