Configuration and Installation Guide for CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CCX Agent with Cisco Agent Desktop 8.5(1), CCX Supervisor with Cisco Supervisor Desktop 8.5(1) + Cisco Unified CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW.


Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CAD 8.0(1), CSD 8.5(1) + CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW.

Incoming call to Sales-Q is answered and transfered to another agent:

Agent picks up the incoming call:

Agent click the transfer button:

Agents transferes the call to extension 100:


Idle:

Supervisor Views:

CSQ View:

Agent View:

CCX Historical Reports:

Abandoned Calls Detail Activity Report:

Agent Call Summary Report:

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