Configuration and Installation Guide for CUCM 8.6(1), CCX 8.5(1) with wallboard, MS Exchange/AD 2003, CCX Agent with Cisco Agent Desktop 8.5(1), CCX Supervisor with Cisco Supervisor Desktop 8.5(1) + Cisco Unified CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW.

Detailed Configuration Guide for VMware Player 3.0(1), VMX file creation with Easyvmx, and Installation and configuration of CUCM 8.6(1), CCX 8.5(1), MS Exchange/AD 2003, CAD 8.0(1), CSD 8.5(1) + CCX Historical Reports 8.5(1), and Cisco 2811 Voice GW. This documents includes info on how to add an open source wallboard web service to UCCX 8.5 environment.

Incoming call to Sales-Q is answered and transfered to another agent:

Agent click the transfer button:

Agents transferes the call to extension 100:

Idle:

Supervisor Views:

Agent View:

CCX Historical Reports:

Agent Call Summary Report:

CCX Wallboard:

Agent info:

Agent Name	State	Time
Aaron Nicholls	Logged Out	0 days, 00:01:03
Aaron Painter	Ready	0 days, 29:00:00
Abu Backhach	Logged In	0 days, 00:02:14

CSQ info:

CSQ Name	Logged In Agents	Available Agents	Calls In Queue	Calls Handled	Total Calls	Calls Abandoned	Current Wait Time	Longest Wait Time
Sales	2	1	2	73	89	16	0:00:16	0:02:02
Support	2	1	0	56	61	5	0:00:12	0:02:17

Summary info:

CSQs	Logged In Agents	Available Agents	Calls In Queue	Calls Handled	Total Calls	Calls Abandoned	Current Wait Time	Longest Wait Time
2	2	1	2	129	150	21	0:00:16	0:02:02

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