Cisco Unified Communications Manager 7.0(1) and Cisco Unified Contact Center Express 7.0(1)sr1 integration to Salesforce.com CRM.

Detailed Configuration Guide for CUCM 7.0(1), CUCCX 7.0(1)SR1, CC Agent Workstation (Windows XP SP3) with Cisco TSP, SFDC CTI Adapter and Cisco Agent Desktop CC software. In addition this guide includes Cisco 2811 Voice GW configuration and Salesforce.com account configuration.

This setup is based on CUCCX Enchanced user lisences (5 user bundled with CUCM 7 server). (5 CUCCX enchanged user lisences a bundled with CUCM 7.0 server purchase).

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